Elite Golf wants to help every guest that we can enjoy a beautiful facility with great customer service. Guests should never be turned away without exhausting every possibility. We also want to capture the guest’s information on every reservation to help in the preparation, registration and reporting. Remember that we are here to help the guest as best we can.
Talking With The Guest
- Try to make the conversation go as smooth and quick as possible. Reservations can take some time, additional guests may approach the counter or other calls may come in so the faster the reservation can be made the quicker other guests can be serviced.
- Be friendly, helpful and try to meet the guest’s needs. If times are not available or the fee structure does not work for a guest, offer alternatives that may work. We never want to say “no” or “I can’t” to the guest; instead we want to provide other options and let the guest decide.
- If a tee time is not available, inform the guest they may walk on and the golf shop will get them going as soon as possible or offer another day/time that may meet the guest’s needs.
- If the fee is a problem, offer another day or time that the fee may be lower or refer the guest to another Elite Golf facility that may be able to accommodate them.
The Tee Sheet
- Tee times: Every guest will be noted on the tee sheet and at the appropriate time of play. This will make recording rounds played and fee types easier to track throughout the year.
- Guest data: The guest’s first and last name, phone number, email and fee type should all be recorded on the reservation when making a tee time. If possible on the tee sheet, all of the player’s names should be recorded on the reservation for daily preparation.
- Guest notes: A note should be made on reservations to indicate any special needs or circumstances that apply to the guest and or tee time. The note should include any vital information that another staff member would need and the initials of the staff member who made the note for future reference.